Deskripsi Pekerjaan
Join Singapore's leading public transport provider as a Part-time Counter Service Personnel at SBS Transit. This dynamic role offers you the opportunity to become the face of our service operations at the Sengkang West location. During peak hours, you'll be instrumental in managing customer queues, processing transactions efficiently, and ensuring seamless service delivery. You'll play a crucial role in enhancing passenger experience through professional interactions and accurate fare assistance.
As a key member of our frontline team, you'll contribute to operational efficiency while maintaining SBS Transit's reputation for excellence. This contract position provides flexible hours and the chance to develop valuable customer service skills in a fast-paced environment. If you're passionate about serving the community and thrive in customer-facing roles, this is your opportunity to make a meaningful impact in Singapore's public transport landscape.
Tanggung Jawab
- Manage customer queues and provide efficient counter service during peak hours
- Process cash and electronic payments accurately for fare transactions
- Assist customers with inquiries about routes, schedules, and services
- Maintain organized counter workspace and ensure cleanliness standards
- Handle customer complaints with professionalism and escalate when necessary
- Support administrative tasks including data entry and record-keeping
- Collaborate with team members to optimize service flow during busy periods
Kualifikasi
- Strong communication skills in English and at least one other local language
- Previous customer service experience in retail or transport sector preferred
- Ability to work efficiently under pressure during peak hours
- Basic numerical skills for accurate cash handling
- Positive attitude with genuine commitment to customer satisfaction
- Reliable and punctual with strong attendance record
- Comfortable working weekends and public holidays as required