Deskripsi Pekerjaan
Join PERSOL as a Part-Time Customer Service Officer and become the heart of our client interactions! We're seeking dynamic individuals to manage public inquiries and feedback through walk-ins and calls. In this role, you'll perform accurate data entry, generate insightful reports, and assist in collating customer feedback into our system. This position offers an excellent opportunity to develop exceptional communication and problem-solving skills while contributing to a customer-centric culture. Ideal for students or professionals seeking flexible hours, you'll gain valuable experience in client relationship management and operational efficiency. If you're passionate about delivering outstanding service and thrive in a fast-paced environment, this role is perfect for you.
Tanggung Jawab
- Handle public inquiries and feedback via walk-ins and phone calls
- Perform accurate data entry and maintain customer records
- Generate operational reports for team analysis
- Collate and input customer feedback into the system
- Ensure high-quality customer service standards
- Collaborate with team members to resolve issues
- Assist in maintaining customer database integrity
Kualifikasi
- Excellent verbal and written communication skills
- Strong attention to detail in data handling
- Basic proficiency in MS Office applications
- Ability to work independently and collaboratively
- Positive attitude with customer-focused mindset
- Prior customer service experience preferred
- Comfortable with flexible working hours
- Quick learner with problem-solving aptitude