Deskripsi Pekerjaan
Join Converge ICT Solutions as a Partner Performance Senior Specialist and become a key driver in our sales ecosystem. This critical role involves meticulously tracking and evaluating partner performance against established KPIs, SLAs, and scorecards to ensure optimal business outcomes. You'll validate monthly, quarterly, and year-to-date performance data, transforming complex metrics into actionable insights that enhance partner relationships and drive revenue growth. Collaborate closely with cross-functional teams to align partner activities with organizational goals, identify performance gaps, and implement improvement strategies. If you thrive in data-driven environments and excel at translating analytics into business impact, this position offers a dynamic opportunity to shape our partner ecosystem.
Tanggung Jawab
- Monitor and analyze partner performance against KPIs, SLAs, and scorecards
- Validate monthly, quarterly, and YTD performance data for accuracy
- Generate comprehensive performance reports with actionable insights
- Collaborate with partners to develop performance improvement plans
- Identify trends and opportunities for optimization in partner relationships
- Ensure compliance with contractual obligations and partner agreements
- Present performance findings to stakeholders and leadership teams
Kualifikasi
- Bachelor's degree in Business, Marketing, or related field
- 3+ years in partner management or sales operations
- Expertise in KPI/SLA tracking and performance analytics
- Advanced proficiency in data visualization tools (e.g., Tableau, Power BI)
- Strong analytical skills with attention to detail
- Experience developing partner incentive programs
- Excellent communication and stakeholder management abilities