Deskripsi Pekerjaan
Are you a relationship-driven professional passionate about driving growth and customer excellence? KMC Solutions is seeking a dedicated Partner Success Manager to act as the primary liaison between our esteemed partner organizations and Zoom. In this pivotal role, you will be the champion of our partners' success, ensuring they maximize the value of their integrations while fostering long-term, high-impact business relationships.
As a Partner Success Manager, you will work in a dynamic, work-from-home environment during dayshift hours, providing you with the perfect balance of professional challenge and flexibility. You will analyze partner performance metrics, identify growth opportunities, and execute success plans that align with organizational objectives. We are looking for a strategic thinker who excels at communication, problem-solving, and managing complex stakeholder ecosystems.
Tanggung Jawab
- Act as the primary point of contact for assigned partners, ensuring consistent communication and high satisfaction levels.
- Develop and execute comprehensive success plans that drive product adoption and partner growth.
- Conduct regular business reviews to analyze performance data and identify opportunities for optimization.
- Serve as the internal advocate for partners, collaborating with cross-functional teams to resolve complex issues and implement feedback.
- Train partners on new product features, updates, and best practices to ensure seamless service delivery.
- Monitor partner health scores and proactively mitigate risks before they impact the business relationship.
- Coordinate with internal sales and marketing teams to facilitate joint initiatives and co-marketing opportunities.
Kualifikasi
- Bachelor’s degree in Business, Communications, Marketing, or a related field.
- Minimum of 3-5 years of experience in Customer Success, Account Management, or Partner Management.
- Proven track record of managing high-value relationships in a B2B SaaS or technology environment.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategy.
- Excellent verbal and written communication skills, with a professional demeanor suitable for C-level interactions.
- Ability to work independently in a remote (WFH) setting while maintaining high productivity.
- Familiarity with Zoom’s suite of products or similar unified communication platforms is highly preferred.