Deskripsi Pekerjaan
Are you looking for a dynamic role within a leading mobility and logistics giant? GoFleet by Astra & Gojek is seeking a dedicated Partnership Engagement Support Officer to join our team in Jakarta Selatan. In this pivotal role, you will serve as the operational bridge between our company and our valued partners, ensuring seamless service delivery and optimal process flow.
You will oversee daily operational customer service activities and handle complex administrative tasks related to partnership management. We are looking for a detail-oriented professional who thrives in a fast-paced environment and can ensure that all coordination processes run smoothly. Your contributions will directly impact the efficiency of our service operations, making this an excellent opportunity for growth within a top-tier organization. Join us to drive success and innovation in the mobility industry.
Tanggung Jawab
- Manage end-to-end operational customer service activities to ensure partner satisfaction.
- Oversee and streamline administrative processes related to partnership agreements and documentation.
- Coordinate internal teams to ensure seamless service delivery and resolve operational bottlenecks.
- Maintain accurate records of partnership performance and service metrics.
- Act as the primary point of contact for partnership inquiries and escalations.
- Implement process improvements to enhance overall operational efficiency.
- Support strategic partnership goals by providing timely administrative support and reporting.
Kualifikasi
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience in customer service or administrative support roles.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM software.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Ability to build rapport and maintain professional relationships with internal and external partners.
- Detail-oriented mindset with a focus on accuracy and data integrity.