Deskripsi Pekerjaan
Are you a customer-focused professional with a passion for industrial equipment and technical sales? Sandvik is seeking a proactive Parts Sales and Service Representative (PSSR) to join our team in Kemasik, Terengganu. In this pivotal role, you will act as the primary interface between our world-class engineering solutions and our valued clients in the field.
You will be responsible for managing and growing the spare parts business while ensuring our service standards remain industry-leading. This is an excellent opportunity for a dynamic individual to drive revenue growth, build lasting relationships, and contribute to the operational success of major projects in the region. If you possess a technical mindset combined with strong commercial acumen, we want to hear from you.
Tanggung Jawab
- Develop and execute sales strategies for spare parts to meet and exceed regional revenue targets.
- Conduct regular site visits to assess customer equipment needs and provide professional consultations.
- Maintain a high level of customer satisfaction by ensuring timely resolution of technical inquiries and parts delivery.
- Identify opportunities for service upgrades and long-term maintenance contracts.
- Collaborate with the internal service team to coordinate technical support and parts installation.
- Prepare accurate sales forecasts, reports, and activity logs using internal CRM systems.
- Provide training or guidance to customers on product maintenance and optimization.
Kualifikasi
- Diploma or Degree in Mechanical Engineering, Business Administration, or a related field.
- Minimum 3-5 years of experience in parts sales, service support, or technical account management within the industrial or heavy equipment sector.
- Proven track record of achieving sales targets and building long-term client relationships.
- Strong technical aptitude with the ability to interpret machine manuals and technical drawings.
- Excellent communication and negotiation skills in English and Malay.
- Proficiency in Microsoft Office Suite and CRM software.
- Valid driver’s license and willingness to travel to remote client sites as required.