Deskripsi Pekerjaan
Are you a dedicated professional with a passion for excellence in patient care? Sunway Medical Centre, a leading healthcare institution, is seeking a motivated Patient Care Coordinator to join our International Patient Centre. In this pivotal role, you will act as the primary point of contact for international patients, ensuring a seamless, high-quality, and culturally sensitive journey from initial inquiry through to discharge.
You will play a vital role in optimizing the service flow, identifying opportunities to enhance patient satisfaction, and providing comprehensive support that upholds our commitment to world-class medical excellence. We are looking for a proactive individual who thrives in a fast-paced environment and possesses exceptional interpersonal skills.
Tanggung Jawab
- Manage the end-to-end journey for international patients, including pre-arrival coordination, scheduling, and post-discharge follow-ups.
- Serve as the primary liaison between international patients, their families, and medical teams to ensure clear communication and care continuity.
- Streamline administrative workflows to optimize service efficiency and patient satisfaction within the International Patient Centre.
- Assist with patient documentation, medical records, and necessary visa or logistics support as required.
- Proactively identify and address service gaps to enhance the overall international patient experience.
- Collaborate with internal departments to facilitate seamless appointments, admissions, and billing processes.
- Maintain a high standard of professional service, ensuring all inquiries are addressed with empathy and cultural sensitivity.
Kualifikasi
- Bachelor’s Degree in Healthcare Management, Hospitality, Nursing, or a related field.
- Minimum of 2 years of experience in customer service, patient relations, or hospitality within a premium healthcare or international business environment.
- Excellent command of English and Bahasa Malaysia; proficiency in a third language (e.g., Mandarin, Arabic, or Indonesian) is highly advantageous.
- Strong organizational skills with the ability to manage multiple cases simultaneously under pressure.
- Exceptional verbal and written communication skills with a focus on empathy and service excellence.
- Proficiency in Microsoft Office Suite and Hospital Information Systems (HIS).
- Ability to work flexible hours to cater to different international time zones as needed.