Deskripsi Pekerjaan
Are you passionate about making a difference in the healthcare industry? Canon Business Service Centre Philippines is looking for a dedicated Patient Care Representative to join our elite team in Taguig City. In this role, you will be the voice of care, acting as the primary point of contact for patients. You will bridge the gap between healthcare services and patient needs, ensuring every interaction is handled with empathy, professionalism, and precision.
We are seeking individuals who thrive in a fast-paced environment and are committed to delivering exceptional service. If you possess a customer-centric mindset and a desire to help others navigate their healthcare journey, this is the perfect opportunity to advance your career with a global leader.
Tanggung Jawab
- Serve as the primary point of contact for patients via phone, email, and chat support.
- Provide accurate information regarding healthcare services, scheduling, and billing inquiries.
- Handle patient concerns with empathy and resolve issues promptly to ensure high satisfaction ratings.
- Maintain detailed and accurate electronic health records (EHR) following data privacy regulations.
- Collaborate with clinical teams to ensure seamless patient transitions and care delivery.
- Educate patients on company policies, service benefits, and healthcare plan options.
- Meet or exceed individual and team performance KPIs regarding response time and service quality.
Kualifikasi
- Completion of at least 2 years in college or a Bachelor’s degree in any field.
- Minimum 1 year of experience in a customer service or call center environment, preferably in healthcare.
- Exceptional verbal and written English communication skills.
- Proficiency in computer systems and CRM/EHR software.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Highly organized with a strong attention to detail.
- Willingness to work on shifting schedules, including weekends or holidays if required.