Deskripsi Pekerjaan
Join our dynamic healthcare team as a Patient Relations Associate at MCi Career Services. In this vital role, you will be the first point of contact for patients, ensuring they receive exceptional service throughout their healthcare journey. You will manage patient inquiries, resolve concerns, and maintain accurate records to support seamless healthcare delivery.
Our ideal candidate is a compassionate individual with excellent communication skills and a passion for patient care. You will work in a fast-paced hospital environment in Jurong, where your contributions will directly impact patient satisfaction and the overall quality of healthcare services.
MCi Career Services offers a competitive salary package of up to $2,600 per month plus performance bonuses, along with opportunities for professional growth and development in the healthcare sector. If you're looking to make a meaningful difference in patients' lives while building a rewarding career, we encourage you to apply today.
Tanggung Jawab
- Handle patient inquiries and provide accurate information regarding services, procedures, and policies
- Resolve patient concerns and complaints with empathy and professionalism
- Maintain and update patient records ensuring data accuracy and confidentiality
- Coordinate with healthcare teams to ensure seamless patient care experiences
- Assist with appointment scheduling and patient registration processes
- Collect and document patient feedback for continuous service improvement
- Collaborate with other departments to address patient needs and resolve issues
- Adhere to healthcare regulations and maintain patient confidentiality standards
Kualifikasi
- High school diploma or equivalent; healthcare certification preferred
- Previous experience in customer service, preferably in healthcare setting
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using healthcare management software and office applications
- Ability to work effectively in a fast-paced hospital environment
- Empathetic approach with a genuine passion for patient care
- Strong organizational skills and ability to multitask efficiently