Deskripsi Pekerjaan
Are you passionate about healthcare excellence and delivering world-class service? Bagan Specialist Centre Sdn. Bhd. is looking for a dedicated Patient Relations Executive to join our frontline team in Butterworth, Penang. In this pivotal role, you will serve as the primary point of contact for our patients, ensuring their journey through our facility is seamless, comfortable, and compassionate.
As the face of our hospital, you will play a crucial role in shaping the patient experience. We are looking for an empathetic professional who can remain calm under pressure, solve problems proactively, and maintain the highest standards of hospitality within a medical environment. If you thrive in a fast-paced setting and are committed to making a tangible impact on the lives of others, we invite you to join our growing team.
Tanggung Jawab
- Manage patient inquiries and provide accurate information regarding hospital services and procedures.
- Handle patient registrations, admissions, and discharge processes with high attention to detail.
- Act as a liaison between patients, their families, and medical staff to resolve concerns promptly.
- Maintain a professional and welcoming atmosphere at the hospital reception and waiting areas.
- Collect and process patient feedback to identify areas for service improvement.
- Manage appointment scheduling and patient flow to minimize waiting times.
- Ensure compliance with hospital protocols and privacy policies regarding patient data.
Kualifikasi
- Minimum Diploma in Hospitality, Healthcare Management, Communications, or a related field.
- At least 1-2 years of experience in customer service, patient relations, or a hospitality-focused role.
- Excellent verbal and written communication skills in English, Bahasa Malaysia, and ideally Mandarin or Hokkien.
- Strong interpersonal skills with a natural ability to empathize with patients from diverse backgrounds.
- Proficiency in basic computer applications and Hospital Information Systems (HIS).
- Ability to work on a rotational shift basis, including weekends and public holidays.
- A proactive problem-solver with a strong sense of accountability and patient care excellence.