Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for healthcare administration and exceptional customer service? Staffinc Group is currently seeking a dedicated Patient Relationship Officer to join our team in Karawang. In this pivotal role, you will act as the bridge between our medical facilities and the patients we serve, ensuring that every administrative touchpoint is handled with accuracy, empathy, and efficiency.
You will be responsible for maintaining precise patient records, generating essential health reports using our internal systems, and providing high-quality support to ensure a seamless patient journey. The ideal candidate thrives in a fast-paced environment and possesses strong analytical skills to manage data effectively while upholding privacy and service standards.
Tanggung Jawab
- Manage and maintain accurate patient databases and health records within the designated system.
- Generate daily, weekly, and monthly operational reports for management review.
- Serve as the primary point of contact for patient inquiries, providing professional and timely assistance.
- Ensure compliance with healthcare administration protocols and data privacy regulations.
- Coordinate with internal departments to resolve administrative bottlenecks and improve service flow.
- Monitor and update patient schedules, registrations, and service billing information.
- Assist in the preparation of documentation for health insurance or institutional claims.
Kualifikasi
- Minimum High School Diploma (SMA/SMK) or Bachelor's Degree in Administration, Communication, or related fields.
- Proven experience in customer service, patient relations, or office administration is highly preferred.
- Proficiency in Microsoft Office Suite (Excel, Word) and database management systems.
- Strong verbal and written communication skills in Bahasa Indonesia; English proficiency is a plus.
- Demonstrated ability to handle sensitive information with high levels of integrity and confidentiality.
- Excellent organizational skills with the ability to manage multiple tasks simultaneously.
- Must be located in or willing to relocate to Karawang, Jawa Barat.