Deskripsi Pekerjaan
Join Foundever as a Patient Scheduling Agent in our dynamic healthcare BPO division! This critical role bridges the gap between patients and healthcare providers, ensuring seamless appointment coordination while delivering exceptional customer service. You'll be the first point of contact for patients managing their healthcare journeys, requiring empathy, precision, and strong communication skills. Our Makati-based team offers a collaborative environment with competitive compensation and growth opportunities. If you're passionate about healthcare administration and want to make a tangible impact on patient experiences, this is your chance to thrive in a global BPO leader. We provide comprehensive training and support systems to help you succeed in this rewarding healthcare support position.
Foundever invests in its people through continuous learning programs and career advancement pathways. As part of our healthcare scheduling team, you'll gain valuable experience in medical terminology, regulatory compliance, and customer relationship management. The role offers stability with full-time benefits and the satisfaction of contributing to better healthcare accessibility. Our Makati location provides convenient access with modern facilities designed for productivity and employee well-being. Apply today to start your journey in healthcare customer service excellence!
Tanggung Jawab
- Manage and schedule patient appointments with accuracy and timeliness
- Handle inbound/outbound calls for healthcare appointment coordination
- Maintain and update patient records in electronic health systems
- Resolve patient inquiries regarding appointments, procedures, and insurance
- Collaborate with healthcare providers to optimize appointment schedules
- Ensure compliance with healthcare regulations and data privacy standards
- Meet performance metrics including call handling time and customer satisfaction
- Document patient interactions and appointment details systematically
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year customer service or healthcare support experience
- Excellent communication skills in English and Filipino
- Proficiency in computer systems and scheduling software
- Strong attention to detail and data management abilities
- Ability to multitask in a fast-paced healthcare environment
- Basic knowledge of medical terminology and healthcare processes
- Problem-solving skills with a patient-centered approach