Deskripsi Pekerjaan
Are you looking to kickstart your career with a premier healthcare account? Foundever is hiring for a Pioneer Patient Scheduling Call Center Agent in Makati City! This is a unique opportunity to join a growing team where your communication skills directly impact patient access to essential healthcare services.
As a pioneer member of this program, you will play a crucial role in managing appointment scheduling, navigating healthcare database systems, and providing empathetic support to patients. We are looking for high-energy individuals who thrive in a fast-paced environment and are committed to delivering top-tier service. If you have a passion for healthcare and a knack for problem-solving, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound calls related to patient appointment scheduling and rescheduling.
- Maintain accurate and detailed patient records within the healthcare database system.
- Verify patient insurance information and demographic details with precision.
- Provide empathetic and professional guidance to patients regarding medical facility procedures.
- Collaborate with clinical staff to ensure seamless appointment coordination.
- Adhere to HIPAA and data privacy regulations at all times.
- Meet and exceed key performance indicators (KPIs) related to call quality and efficiency.
Kualifikasi
- Completed at least 2 years of college or Senior High School graduate with relevant experience.
- Excellent verbal and written English communication skills.
- Prior experience in a BPO or call center environment, preferably in a healthcare or scheduling role.
- Strong computer literacy and ability to navigate multiple windows simultaneously.
- High level of empathy and professional telephone etiquette.
- Availability to work in shifting schedules, including weekends and holidays.
- Ability to thrive in a high-pressure, pioneer-account environment.