Deskripsi Pekerjaan
Are you a dedicated professional with a passion for helping others? MCi Career Services is looking for a compassionate and detail-oriented Patient Service Associate to join our healthcare operations team in Jurong East. In this pivotal role, you will serve as the primary point of contact for patients, ensuring a seamless and positive experience from the moment they arrive until their discharge.
We are seeking candidates who excel in communication and possess the organizational skills to manage busy clinical environments. Whether you are handling administrative billing, facilitating scheduling, or providing essential financial counseling, your contribution will directly impact the quality of patient care. If you are ready to grow your career in a fast-paced healthcare setting, we invite you to apply today.
Tanggung Jawab
- Manage patient registration, check-ins, and discharge processes efficiently.
- Coordinate appointment scheduling to optimize clinical workflows.
- Perform accurate data entry and process patient billing transactions.
- Provide clear and empathetic financial counseling regarding medical costs and payment options.
- Handle patient inquiries via phone and in-person with a professional demeanor.
- Maintain electronic health records with a high degree of accuracy and confidentiality.
- Collaborate with clinical staff to ensure administrative operations run smoothly.
Kualifikasi
- Minimum GCE 'O' Level or Nitec certification in related fields.
- Prior experience in customer service, healthcare administration, or front-desk operations is an advantage.
- Proficient in basic computer applications such as Microsoft Office and patient management software.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient-centric mindset.
- Ability to multitask in a fast-paced environment while maintaining composure.
- Willingness to work rotating shifts or weekends if required.