Deskripsi Pekerjaan
Join Smilepoint Dental Centre as a Patient Service Associate and become the cornerstone of our patient experience! We're seeking a compassionate and professional individual to deliver exceptional customer service in our dynamic dental practice. This full-time role offers an immediate opportunity to make a tangible impact on patient satisfaction while enjoying a structured 5-day workweek (8:30 AM - 6:15 PM) with rotating weekend shifts and no night duties. Benefit from public holidays off and a supportive team environment where your contributions are valued.
As the first point of contact, you'll create welcoming interactions, manage appointment logistics efficiently, and ensure seamless patient flow through our clinic. This position combines administrative precision with interpersonal warmth, requiring someone who thrives in fast-paced healthcare settings while maintaining meticulous attention to detail. If you're passionate about patient care and seek a stable career path with growth opportunities, Smilepoint Dental Centre invites you to apply.
Tanggung Jawab
- Deliver exceptional front-des customer service through warm greetings and proactive assistance
- Manage appointment scheduling, rescheduling, and reminder systems efficiently
- Handle patient inquiries regarding services, procedures, and insurance processes
- Maintain accurate digital and paper patient records with strict confidentiality
- Coordinate billing processes and insurance documentation verification
- Ensure reception area maintains professional appearance and optimal organization
- Facilitate smooth patient handovers between clinical and administrative staff
- Uphold clinic policies and emergency protocols during all interactions
Kualifikasi
- High school diploma or equivalent; healthcare/diploma preferred
- Minimum 1 year customer service or administrative experience
- Proficiency in scheduling software and MS Office applications
- Exceptional communication skills with empathetic approach
- Strong organizational abilities with multitasking capabilities
- Ability to maintain composure in high-pressure situations
- Attention to detail with accurate record-keeping skills
- Professional appearance and punctuality