Deskripsi Pekerjaan
Join our dynamic team as a Patient Service Associate / Call Centre Officer in Singapore's esteemed public healthcare sector. This vital role serves as the first point of contact for patients, ensuring they receive exceptional service while navigating the healthcare system.
We offer flexible working arrangements, including office hours and rotating shift options (2 or 3 shifts), to accommodate diverse lifestyles and preferences. Our comprehensive compensation package includes attractive bonuses such as AWS (Additional Wage Supplement) and VB (Variable Bonus), along with a range of benefits designed to support your well-being and professional growth.
Opportunities are available island-wide, providing convenient access to our various healthcare institutions. Whether you're seeking temporary or permanent positions, we have openings that match your career aspirations.
If you're passionate about healthcare, possess excellent communication skills, and thrive in a customer service environment, we invite you to apply. Join us in making a meaningful difference in patients' lives while advancing your career in one of Singapore's most respected industries.
Tanggung Jawab
- Provide exceptional customer service to patients, addressing inquiries, concerns, and requests with empathy and professionalism
- Manage incoming calls and communications efficiently, ensuring accurate information is conveyed
- Assist patients with appointment scheduling, registration, and follow-up services
- Collaborate with healthcare professionals to ensure seamless patient care coordination
- Maintain accurate patient records and documentation in compliance with healthcare regulations
- Handle patient complaints and escalations with tact and problem-solving skills
- Contribute to continuous improvement of service delivery processes
- Adhere to all organizational policies, procedures, and ethical standards
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification
- Previous experience in customer service, call center, or healthcare setting is advantageous
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency in computer systems and basic software applications
- Ability to work in a fast-paced environment with minimal supervision
- Basic knowledge of healthcare terminology and processes is a plus
- Positive attitude with a service-oriented mindset