Deskripsi Pekerjaan
Are you passionate about making a difference in the healthcare sector? JobStudio is currently partnering with leading Public Healthcare Institutions in Singapore to hire dedicated individuals for various roles including Patient Service Associates, Clinic Assistants, and Call Centre Officers. These positions are critical to ensuring smooth clinical operations and providing exceptional patient care experiences.
As a key member of our healthcare team, you will play a vital role in front-line operations, managing patient enquiries, coordinating appointments, and supporting clinical staff. We offer a supportive work environment, structured career progression, and attractive compensation packages including AWS and Variable Bonuses (VB). Whether you prefer standard office hours or rotating shift patterns, we have opportunities available at locations islandwide.
Tanggung Jawab
- Register patients for consultations and maintain accurate electronic medical records (EMR).
- Handle patient enquiries via telephone, email, and in-person at the front desk.
- Schedule and coordinate outpatient appointments, tests, and follow-up procedures.
- Assist clinical staff with basic administrative tasks and workflow coordination within the clinic.
- Manage patient queues to ensure timely and efficient service delivery.
- Process payments, handle insurance claims, and perform cashiering duties.
- Address patient feedback professionally and escalate complex issues to supervisors.
Kualifikasi
- Minimum GCE 'N'/'O' Levels, NITEC, or Diploma in any discipline.
- Prior experience in customer service, hospitality, or healthcare administration is an advantage.
- Proficient in Microsoft Office applications and comfortable using computer systems.
- Strong interpersonal and communication skills with a compassionate nature.
- Ability to work independently as well as in a collaborative team environment.
- Willingness to commit to shift work schedules (rotating shifts where applicable).
- Strong sense of empathy and a genuine interest in patient care.