Deskripsi Pekerjaan
Are you a people-person looking to make a difference in healthcare? Healthway Medical Group is seeking a dedicated Patient Service Associate for our Executive Health Screening division. In this pivotal role, you will serve as the welcoming face of the clinic, ensuring a seamless experience for patients undergoing comprehensive health assessments. We pride ourselves on our patient-centric approach and are looking for a team player who thrives in a collaborative environment. Join us for a rewarding career with a competitive 5.5-day work week.
You will be responsible for managing the front-desk operations, handling patient inquiries, and assisting with the clinical workflow. This position offers a fantastic opportunity to gain exposure to the medical industry while enjoying a supportive work culture.
Tanggung Jawab
- Greet and welcome patients warmly, ensuring a positive first impression upon arrival.
- Manage patient registration, check-in processes, and data entry into the clinic management system.
- Schedule and confirm appointments for executive health screenings and general consultations.
- Assist patients with orientation to the clinic facilities and guide them to examination rooms.
- Perform basic clinical support tasks such as taking vital signs and assisting with phlebotomy (training provided).
- Handle incoming calls and patient inquiries professionally and efficiently.
- Maintain a clean, organized, and welcoming reception area for optimal patient experience.
Kualifikasi
- GCE 'O' levels or Diploma in a related field is preferred.
- Previous experience in a healthcare setting or customer service role is an advantage.
- Strong interpersonal and communication skills with a patient-centric attitude.
- Proficiency in using computer systems and basic office software.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic understanding of medical terminology is a plus.
- Team player with a proactive approach to problem-solving.