Deskripsi Pekerjaan
Are you looking to gain valuable experience in the public healthcare sector? Join our team as a Patient Service Associate at JobStudio, located in the heart of Singapore River, Central Region. This temporary full-time role offers an excellent opportunity to develop your career in a supportive and dynamic environment.
We provide comprehensive training to ensure you succeed in your role, making this the perfect position for individuals who are passionate about healthcare and customer service. You will be the first point of contact for patients, assisting with appointment scheduling, inquiries, and administrative tasks within our call centre. Your dedication will contribute directly to the well-being of the community while you learn from experienced professionals.
In addition to training, we offer an attractive remuneration package that includes a competitive basic salary, Annual Wage Supplement (AWS), and performance bonuses. This temporary role allows you to build skills that are highly sought after in the healthcare industry, with potential for future opportunities. If you are a team player with excellent communication skills and a positive attitude, we invite you to apply and take the first step towards a rewarding career in public healthcare.
Tanggung Jawab
- Handle incoming patient inquiries via phone and email, providing accurate information about services and appointments.
- Schedule and manage patient appointments, ensuring efficient use of clinic resources.
- Assist patients with registration, billing inquiries, and follow-up communications.
- Maintain accurate patient records and update information in the system in compliance with data protection regulations.
- Coordinate with medical staff to ensure seamless patient flow and service delivery.
- Provide administrative support to the healthcare team as needed.
- Participate in ongoing training to enhance service delivery and professional growth.
Kualifikasi
- Minimum GCE 'O' Levels or equivalent qualification.
- Prior experience in customer service or call centre environment is advantageous but not required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Proficient in Microsoft Office applications (Word, Excel).
- A team player with a positive attitude and willingness to learn.
- Able to commit to a temporary full-time schedule.
- Passion for healthcare and patient service is a plus.