Deskripsi Pekerjaan
Are you a dedicated professional with a heart for service? Allied Search Pte. Ltd. is currently seeking compassionate and efficient Patient Service Associates to join our esteemed healthcare partners across Singapore. Whether you are looking to work in a fast-paced public hospital environment, a community-focused polyclinic, or a specialized private clinic, we have the perfect opportunity to kickstart or advance your career in healthcare administration.
As a Patient Service Associate, you will be the face of the healthcare facility. You will play a critical role in ensuring that every patient’s experience is smooth, professional, and welcoming from the moment they step through our doors. If you possess excellent communication skills, a calm demeanor under pressure, and a passion for customer service, we invite you to apply for this rewarding role.
We offer competitive remuneration, a supportive team culture, and the opportunity to make a tangible difference in the lives of patients every day. Join us in delivering world-class healthcare support services across the Central Region and beyond.
Tanggung Jawab
- Warmly welcome and register patients upon arrival at the counter.
- Manage appointment scheduling, rescheduling, and cancellations via phone, email, and in-person.
- Handle patient inquiries regarding medical services, operational hours, and facility procedures.
- Facilitate the collection of patient payments and process insurance/MediSave claims accurately.
- Coordinate with medical staff, doctors, and nurses to ensure efficient patient flow.
- Maintain patient records with high levels of confidentiality and data integrity.
- Provide administrative support to clinics, including filing, scanning, and preparing medical reports.
Kualifikasi
- Minimum GCE 'N'/'O' Level, NITEC, or Diploma in any discipline.
- Prior experience in a customer service, hospitality, or healthcare administration role is highly advantageous.
- Proficient in basic computer applications such as Microsoft Office and healthcare management systems.
- Excellent interpersonal and communication skills with a professional attitude.
- Ability to multitask in a fast-paced and demanding environment.
- Strong command of English; knowledge of a second language to communicate with elderly patients is a plus.
- Willingness to work rotating shifts, including weekends and public holidays if required.