Deskripsi Pekerjaan
Join our award-winning healthcare team at Makati Medical Center as a Patient Service Representative, where you'll be the cornerstone of our patient experience. As the first point of contact, you'll embody our commitment to compassionate care while managing patient interactions with professionalism and efficiency. This dynamic role combines administrative precision with interpersonal excellence, ensuring seamless coordination between patients, families, and clinical staff. You'll thrive in our fast-paced environment while maintaining meticulous attention to detail and upholding the highest standards of patient confidentiality. If you're passionate about healthcare excellence and possess exceptional communication skills, this opportunity offers meaningful career growth within one of the Philippines' leading medical institutions.
Tanggung Jawab
- Deliver exceptional frontline patient service across assigned departments
- Manage patient registration, scheduling, and admission processes
- Coordinate with clinical teams to optimize patient flow and experience
- Handle patient inquiries and resolve concerns with empathy and efficiency
- Maintain accurate electronic health records and confidential documentation
- Process insurance verifications and billing inquiries
- Support cross-departmental initiatives to enhance service quality
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or healthcare administration experience
- Proficiency in medical terminology and healthcare systems
- Exceptional communication and interpersonal abilities
- Strong organizational skills with attention to detail
- Ability to multitask in high-pressure environments
- Basic computer literacy with EMR/EHR experience preferred