Deskripsi Pekerjaan
Join our patient-centered team at Premiere Medical and Cardiovascular Laboratory Inc. as a Patient Service Representative in Baguio City. This vital role serves as the first point of contact for patients, ensuring seamless experiences from appointment scheduling to post-visit support. You'll manage administrative tasks while maintaining compassionate communication with patients undergoing diagnostic procedures. Our ideal candidate thrives in fast-paced healthcare environments, balancing efficiency with empathy to enhance patient satisfaction and operational excellence.
This position offers the opportunity to contribute directly to patient care coordination within a specialized medical laboratory setting. You'll handle inquiries, process payments, and collaborate with healthcare professionals to optimize patient flow. We value team players who demonstrate initiative in resolving issues and maintaining accurate documentation while upholding strict confidentiality standards. If you're passionate about healthcare administration and making a tangible difference in patient experiences, we encourage you to apply.
Tanggung Jawab
- Schedule and manage patient appointments efficiently across multiple service lines
- Address patient inquiries regarding procedures, insurance, and laboratory services
- Process payments accurately and maintain cashiering records
- Coordinate with healthcare staff to ensure smooth patient transitions
- Update and maintain patient information in electronic health records
- Assist with patient registration and verification of insurance coverage
- Resolve patient concerns with empathy and professionalism
Kualifikasi
- High school diploma or equivalent; college education preferred
- Minimum 1 year experience in customer service or healthcare administration
- Proficiency in basic computer applications and scheduling software
- Strong verbal and written communication skills in English and Filipino
- Ability to multitask effectively in a fast-paced medical environment
- Attention to detail in handling financial transactions and documentation
- Knowledge of healthcare privacy regulations (HIPAA compliance)