Deskripsi Pekerjaan
Join PERSOL as a Payment Collection Officer and play a vital role in Singapore's public transport ecosystem! We're partnering with a leading government transport board to recruit dedicated Frontline Service Officers who will serve as the friendly face of Singapore's transit network. In this impactful role, you'll be at the heart of commuter operations, ensuring seamless fare collection while providing exceptional service to thousands of daily travelers. Enjoy the stability of a government-backed project with a structured 5-day work week and complimentary transport to and from your station.
This position offers more than just a paycheck – it's your chance to develop customer service expertise, gain exposure to public sector operations, and contribute to Singapore's world-class transport system. PERSOL provides comprehensive training and a supportive team environment where your work directly impacts commuter satisfaction. If you're passionate about service excellence and seek a stable career with tangible benefits, this is your opportunity to make a meaningful difference in our community.
Tanggung Jawab
- Collect fares and issue tickets efficiently using automated fare collection systems
- Provide accurate information and assistance to commuters regarding routes, schedules, and services
- Handle cash transactions and maintain precise daily reconciliation records
- Resolve customer inquiries and escalations with professionalism and empathy
- Ensure operational compliance with government transport regulations and company policies
- Collaborate with station supervisors to address operational challenges during peak hours
- Maintain cleanliness and proper functioning of payment equipment and service counters
Kualifikasi
- Minimum GCE 'O' Level or equivalent qualification
- Strong interpersonal communication skills with ability to engage diverse commuters
- Prior experience in customer service, cash handling, or retail operations preferred
- Basic computer literacy for fare collection system operation
- Ability to work standing for extended periods in fast-paced environments
- Commitment to punctuality and reliability with shift-based work
- Positive attitude and problem-solving mindset in high-traffic situations