Deskripsi Pekerjaan
Join IT Managers Inc.'s dynamic Payment Services team and accelerate your career in customer support and collections. This role offers a unique opportunity to develop expertise in financial operations while directly impacting customer satisfaction. As a Payment Specialist, you'll be at the forefront of resolving payment inquiries, managing transaction disputes, and ensuring seamless payment experiences for our diverse client base. We provide comprehensive training and a collaborative environment where your problem-solving skills and attention to detail will flourish. Perfect for professionals seeking hands-on experience in financial services with clear pathways to career advancement.
Tanggung Jawab
- Process and verify payment transactions across multiple platforms
- Resolve customer payment inquiries and billing discrepancies
- Manage collections activities with diplomatic communication
- Maintain accurate payment documentation and records
- Collaborate with finance teams to reconcile payment discrepancies
- Monitor payment trends and identify improvement opportunities
- Ensure compliance with financial regulations and company policies
Kualifikasi
- 1+ years of experience in payment processing or collections
- Proficiency in financial systems and payment gateways
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Detail-oriented with high accuracy in financial data handling
- Ability to work independently and in team environments
- Knowledge of Philippine banking regulations preferred