Deskripsi Pekerjaan
Join TradeX Network Inc as a Phone Support Specialist and become the voice of our valued customers! We're seeking passionate communicators to deliver exceptional service through our office-based support center in Pasay City. In this dynamic role, you'll handle inbound/outbound calls, resolve technical inquiries, and ensure seamless customer experiences while working with cutting-edge ICT solutions. This position offers competitive compensation and opportunities for professional growth within our innovative technology environment.
At TradeX Network Inc, we foster a collaborative culture where your problem-solving skills directly impact customer satisfaction. You'll gain hands-on experience troubleshooting systems, documenting interactions, and collaborating with technical teams. Our competitive salary package includes monthly compensation between ₱17,000-₱25,000, complemented by a supportive atmosphere designed to help you excel in the Information & Communication Technology sector.
Tanggung Jawab
- Respond to customer inquiries via phone calls with professionalism and empathy
- Resolve technical issues and troubleshoot product/service problems
- Document all customer interactions and maintain accurate records
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for call handling and customer satisfaction
- Continuously update product knowledge and support protocols
- Escalate unresolved issues to appropriate departments
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal communication skills in English and Filipino
- Strong problem-solving abilities and attention to detail
- Proficient in using customer service software and CRM systems
- Ability to work in a fast-paced office environment
- Must be based in Pasay City, Metro Manila