Deskripsi Pekerjaan
Join Hangry as a PIC Outlet (Point of Contact) and become the heartbeat of our restaurant operations in Yogyakarta! This dynamic role offers the perfect opportunity for hospitality professionals to drive excellence in daily operations while delivering exceptional customer experiences. As the primary point of contact, you'll ensure seamless service delivery, maintain operational standards, and foster a positive environment for both customers and staff. We're seeking a proactive individual with a passion for hospitality and a keen eye for detail to uphold our brand reputation. This position provides competitive compensation in a vibrant work culture where your contributions directly impact customer satisfaction and business success. If you thrive in fast-paced environments and are committed to delivering outstanding service, we encourage you to apply and grow with us!
Tanggung Jawab
- Oversee daily outlet operations to ensure efficient workflow and service standards
- Monitor staff performance and provide guidance during service hours
- Resolve customer inquiries and complaints promptly with professionalism
- Coordinate with kitchen and support teams for seamless service delivery
- Conduct regular quality checks for food, cleanliness, and ambiance
- Manage inventory and operational supplies to prevent shortages
- Prepare daily operational reports and performance metrics
- Uphold brand standards and implement company policies consistently
Kualifikasi
- Previous experience in restaurant or hospitality management preferred
- Strong leadership and team coordination abilities
- Excellent communication and interpersonal skills
- Ability to work efficiently in high-pressure environments
- Basic knowledge of food safety and hygiene standards
- Proficiency in POS systems and basic reporting tools
- Customer-focused mindset with problem-solving aptitude
- Flexible availability including weekends and holidays