Deskripsi Pekerjaan
Are you a passionate gamer with native-level Japanese skills looking to turn your passion into a rewarding career? Player Support Sdn. Bhd., a premier provider of outsourced player support solutions, is seeking enthusiastic and dedicated Player Support Agents (Japanese Speaking) to join our expanding team in Damansara Utama, Selangor.
This role is more than just a support position; it is a stepping stone to greater things within the global gaming industry. We believe in nurturing talent and providing a clear path for career advancement. Come learn with us, challenge yourself, and unlock your full potential. We will help you level up your skills, from communication and conflict resolution to technical troubleshooting. You will be part of a dynamic, multicultural team that values collaboration and excellence.
As a Player Support Agent, you will serve as the primary point of contact for our Japanese-speaking player base. Your mission is to deliver an exceptional, empathetic, and efficient support experience. You will handle a variety of tasks, from resolving complex technical issues and billing inquiries to providing in-game guidance and gathering valuable player feedback. You will be the voice of the company, ensuring every player feels heard, valued, and respected.
What we offer: A competitive salary package (RM 8,500 – RM 9,000 per month), comprehensive training, and a supportive work environment where your contributions are recognized. You will have the opportunity to work on exciting projects for top-tier international gaming studios. If you are ready to turn your passion for gaming into a professional adventure and provide world-class support to the Japanese gaming community, we want to hear from you. Apply now to join the Player Support family and embark on an epic career journey!
Tanggung Jawab
- Provide timely, accurate, and professional support to Japanese-speaking players via email, live chat, and social media channels.
- Troubleshoot and resolve a wide range of technical issues, including account access, connectivity, billing, and in-game bugs.
- Document player interactions and feedback meticulously to help improve game quality and player experience.
- Collaborate with the development and quality assurance teams to escalate complex issues and contribute to product knowledge bases.
- Maintain a deep understanding of the games and services we support to provide insightful and effective solutions.
- Meet or exceed key performance indicators (KPIs) such as customer satisfaction scores (CSAT), first response time (FRT), and resolution rate.
- Translate and adapt support content, FAQs, and community announcements between Japanese and English as needed.
- Act as a brand ambassador, upholding the values and tone of voice of both Player Support Sdn. Bhd. and our clients.
Kualifikasi
- Native or near-native fluency in Japanese (written and spoken). JLPT N1 or N2 certification is highly preferred.
- Professional proficiency in English (written and spoken) to communicate effectively with the internal team and global player base.
- Strong passion for video games. Candidates with experience in MMORPGs, FPS, or mobile gaming will stand out.
- Excellent written communication skills with a keen eye for detail and grammar.
- Demonstrated problem-solving skills and the ability to think critically under pressure.
- Ability to multitask and manage time effectively in a fast-paced, target-driven environment.
- Prior experience in customer service, technical support, or a community management role is an advantage.
- Willingness to work in Damansara Utama, Selangor. Must be comfortable working on a rotating shift schedule (including nights, weekends, and public holidays) as required by the 24/7 nature of game support.