Deskripsi Pekerjaan
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. We are seeking a strategic and dynamic POI Operations Manager to join our rapidly growing TikTok Local Services team in Singapore.
In this critical role, you will be at the forefront of connecting users with the best local businesses and services through Points of Interest (POI) across Video, LIVE, and Search. You will drive the operational strategy for POI content, ensuring accuracy, comprehensiveness, and a seamless user experience. Leveraging data and cross-functional collaboration, you will optimize our local services ecosystem, unlocking new growth opportunities for merchants and creators alike.
At TikTok, Local Services strives to creatively connect users with the services and products that enrich their daily lives. As our POI Operations Manager, you will be the driving force behind this connection. You will leverage Search, Video, and LIVE products to ensure every point of interest offers maximum value. This role is central to our mission of making local discovery effortless, inspiration-driven, and deeply integrated into the TikTok experience.
The ideal candidate has a passion for local commerce, a knack for solving complex operational problems, and the ability to build scalable systems in a fast-paced environment. You will work closely with Product, Engineering, and Sales teams to drive initiatives from conception to execution, shaping the future of how users discover and interact with local businesses in Singapore and beyond.
Tanggung Jawab
- Develop and execute the operational strategy for POI data across the TikTok platform, optimizing for quality, coverage, and freshness.
- Lead and mentor a team of operations specialists, driving performance and career growth.
- Collaborate with Product, Engineering, and Sales teams to launch and iterate on features that enhance local discovery and transactions.
- Define, track, and analyze key performance indicators (KPIs) such as POI accuracy, user engagement, and merchant conversion.
- Build and manage strategic partnerships with local data providers and merchant chains to expand the POI ecosystem.
- Identify and resolve operational bottlenecks, implementing robust SOPs and automation to scale operations efficiently.
- Conduct competitive analysis and market research to identify trends and opportunities within the local services landscape.
- Champion a data-driven culture, using insights to inform prioritization and strategic decision-making.
Kualifikasi
- Bachelor's degree or higher in Business, Operations, Information Systems, or a related quantitative/operational field.
- 5+ years of experience in operations, strategy, program management, or consulting within the tech, internet, or local services industry.
- Proven experience managing and improving large-scale, complex datasets (e.g., POI, maps, product catalogs).
- Strong analytical skills with proficiency in SQL, Looker, Tableau, or similar data analysis and visualization tools.
- Excellent stakeholder management and cross-functional leadership skills, with the ability to influence without authority.
- Experience thriving in a fast-paced, high-growth, and ambiguous environment where you drive structure and clarity.
- Deep understanding of the O2O (Online-to-Offline) commerce landscape, particularly in Singapore and Southeast Asia.
- Self-starter mentality with a bias for action and a track record of delivering impactful results.