Deskripsi Pekerjaan
Are you a natural problem-solver with a passion for cutting-edge technology and building lasting customer relationships? SNS Network is seeking a dynamic and highly motivated Post-Sales Engineer to join our thriving team in Petaling Jaya, Selangor. This pivotal role is perfect for individuals who thrive in a hands-on environment, dedicated to ensuring our clients successfully implement and maximize the value of our innovative IT solutions.
As a crucial technical liaison, you will be at the forefront of customer satisfaction, guiding our clients through every stage post-purchase. Your expertise will span from initial solution deployment, meticulous configuration, and seamless integration, to providing proactive ongoing support and strategic optimization. This role is truly for those who enjoy the challenge of problem-solving, engaging in hands-on technical work, and cultivating strong, long-term customer relationships.
You will be instrumental in translating complex technical concepts into practical, understandable solutions, adeptly troubleshooting intricate issues, and empowering users through comprehensive, engaging training sessions. Your impact will be direct and significant, ensuring our advanced technology not only meets but exceeds client expectations, fostering success and loyalty. At SNS Network, we pride ourselves on delivering exceptional value and support, and this role is central to that mission.
If you're eager to make a tangible impact in the technology sector, contribute directly to client success, and grow your career within a leading and innovative technology provider in Malaysia, we invite you to connect with us. Join SNS Network and be the essential bridge between our advanced technical offerings and our valued customers, driving adoption, ensuring operational excellence, and building a reputation for unparalleled support.
Tanggung Jawab
- Lead the technical implementation, deployment, and configuration of SNS Network solutions at client sites, ensuring seamless integration and optimal performance.
- Provide expert post-sales technical support, diagnosing and resolving complex hardware and software issues efficiently.
- Conduct comprehensive and engaging training sessions for clients, empowering them to effectively utilize and manage their newly deployed systems.
- Act as a primary technical point of contact for assigned clients, fostering strong relationships and ensuring high levels of customer satisfaction and retention.
- Collaborate closely with sales, product development, and internal support teams to relay valuable customer feedback and contribute to continuous product improvement.
- Develop and maintain accurate technical documentation, including configuration guides, troubleshooting manuals, and best practice recommendations.
- Proactively monitor client systems and provide strategic recommendations for upgrades, optimizations, and preventative maintenance.
Kualifikasi
- Bachelor's Degree in Computer Science, Information Technology, Engineering, or a closely related technical field.
- 2-5 years of proven experience in a post-sales, technical support, systems integration, field engineering, or similar customer-facing technical role.
- Strong technical background with hands-on experience in networking (TCP/IP, LAN/WAN, routing, switching), operating systems (Windows Server, Linux), virtualization (VMware, Hyper-V), and cloud technologies (Azure, AWS).
- Excellent problem-solving and analytical skills, with a methodical approach to diagnosing and resolving complex technical challenges.
- Exceptional communication and interpersonal skills, capable of explaining intricate technical concepts clearly to both technical and non-technical audiences.
- Proven ability to manage multiple priorities, work independently, and collaborate effectively within a fast-paced team environment.
- Experience with CRM software and ticketing systems is an advantage.
- Fluency in English and Bahasa Malaysia is required for effective communication with clients across the region.