Deskripsi Pekerjaan
Are you ready to make a difference in the lives of our customers? FedEx is seeking a dedicated Premier Customer Care Representative to join our dynamic team in Angeles City, Pampanga. As a Premier Representative, you will serve as the face of our brand, delivering world-class support that builds loyalty and drives satisfaction. In this role, you will handle high-level inquiries, resolve complex issues, and ensure every customer interaction exceeds expectations. We value professionalism, speed, and accuracy. If you thrive in a fast-paced environment and have a passion for problem-solving, we want to hear from you.
We are looking for individuals who are passionate about customer service and possess the ability to remain calm under pressure. Join a global leader in logistics and express transportation, where your contribution will directly impact our customers' experience.
Tanggung Jawab
- Handle and resolve premium-level customer inquiries with a focus on building long-term loyalty.
- Diagnose and troubleshoot complex shipping and tracking issues efficiently.
- Utilize CRM systems to document customer interactions and update account information accurately.
- Collaborate with logistics and operations teams to ensure seamless service delivery.
- Act as a brand ambassador, promoting FedEx services and value propositions to clients.
- Adhere to all service level agreements (SLAs) and quality standards set by management.
- Participate in continuous training programs to enhance product knowledge and soft skills.
Kualifikasi
- Bachelor's degree in Business, Communication, or related field preferred.
- Minimum of 1-2 years of experience in customer service or call center operations.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office applications and CRM software.
- Strong problem-solving skills with a proactive approach to customer needs.
- Ability to work in a fast-paced, high-volume environment and handle shift work.
- High school diploma or equivalent; relevant experience may be considered.