Deskripsi Pekerjaan
Join Concentrix as a Premium Cable Customer Support Representative in Bacolod and deliver exceptional service to cable TV and internet subscribers. This full-time position offers competitive compensation up to PHP 26,000 monthly, comprehensive training, and career growth opportunities in a dynamic BPO environment. You'll be the frontline hero resolving technical issues, billing inquiries, and service upgrades while maintaining high customer satisfaction standards. Perfect for detail-oriented communicators who thrive in fast-paced settings, this role combines technical troubleshooting with relationship-building skills to enhance the customer experience. Enjoy a supportive team culture and performance-based incentives while becoming part of a global leader in customer experience management.
Tanggung Jawab
- Resolve cable TV and internet service inquiries via phone, chat, and email
- Troubleshoot technical issues including signal problems, equipment malfunctions, and connectivity errors
- Process service upgrades, billing adjustments, and payment arrangements
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex service disruptions
- Meet/exceed quality and productivity metrics in a high-volume contact center
- Adhere to company protocols for data privacy and security
Kualifikasi
- High school diploma or equivalent; college education preferred
- 6 months+ customer service or technical support experience
- Excellent communication skills in English and local dialects
- Basic computer literacy with ability to navigate multiple systems
- Problem-solving mindset with patience in handling customer concerns
- Ability to work flexible shifts including evenings and weekends
- Willingness to undergo comprehensive training on cable/internet technologies