Deskripsi Pekerjaan
Are you looking for a stable career with one of the world's leading global business services companies? Concentrix is currently hiring passionate and customer-focused individuals to join our Premium Cable Customer Support team in Bacolod City. In this role, you will be the voice of our brand, helping customers navigate their cable and digital services while ensuring a world-class experience.
We provide a supportive, inclusive, and fast-paced environment where your professional growth is our priority. Whether you are an experienced BPO professional or someone looking to kickstart their career in customer service, we offer competitive compensation packages and comprehensive training to set you up for success. Join our growing team in Bacolod and enjoy great benefits, performance incentives, and a clear path for career advancement.
Tanggung Jawab
- Handle inbound customer inquiries via phone, chat, or email regarding cable service, billing, and technical troubleshooting.
- Provide accurate and timely solutions to ensure high levels of customer satisfaction and first-call resolution.
- Explain complex service packages and technical features clearly to non-technical customers.
- Maintain detailed and accurate records of customer interactions within the CRM system.
- Escalate complex issues to the appropriate internal departments following company protocols.
- Contribute to team goals by meeting or exceeding key performance indicators (KPIs) such as Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
- Stay updated on new product releases, service changes, and troubleshooting procedures.
Kualifikasi
- Completed at least 2 years of college education or possess a Senior High School Diploma.
- Excellent English communication skills, both verbal and written.
- Strong computer literacy and the ability to navigate multiple software applications simultaneously.
- Prior experience in a BPO or customer-facing role is an advantage, but fresh graduates are welcome to apply.
- Strong problem-solving skills and a genuine desire to help customers.
- Ability to thrive in a fast-paced environment and handle high call volumes with professionalism.
- Must be willing to work on a shifting schedule, including weekends and holidays.