Deskripsi Pekerjaan
Join TTEC as a Principal Client Advisory and become a strategic partner to our esteemed clients. In this senior role, you'll leverage deep industry expertise to drive client success through innovative solutions and proactive advisory services. You'll maintain comprehensive knowledge of our technology platforms, applying advanced analytical skills to optimize client environments while ensuring strict adherence to contractual policies and SLAs. This position requires exceptional relationship-building capabilities to serve as the primary liaison between clients and internal stakeholders, translating complex requirements into actionable strategies. You'll play a pivotal role in identifying growth opportunities, mitigating risks, and delivering measurable ROI for our partners. If you thrive in dynamic environments where your insights directly impact business outcomes, this is your opportunity to excel at a global leader in customer experience.
Tanggung Jawab
- Develop and execute strategic advisory plans aligned with client business objectives
- Monitor platform performance and provide technical recommendations for optimization
- Ensure compliance with client policies, SLAs, and regulatory requirements
- Lead high-stakes client engagements including executive reviews and strategic planning sessions
- Analyze client data to identify trends and propose proactive solutions
- Collaborate with cross-functional teams to deliver seamless client experiences
- Document client interactions and provide actionable insights to leadership
Kualifikasi
- Bachelor's degree in Business, IT, or related field (Master's preferred)
- Minimum 7 years of experience in client advisory, account management, or consulting
- Proven expertise in CRM platforms and enterprise software solutions
- Exceptional communication and presentation skills with executive stakeholders
- Strong analytical abilities with data-driven decision-making experience
- Experience managing complex client relationships with multi-million dollar budgets
- Certification in relevant platforms (e.g., Salesforce, AWS) highly valued