Deskripsi Pekerjaan
Join Thumbtack Philippines and help us empower local service professionals across the nation!
Thumbtack is the go-to platform for millions of customers to find and hire local professionals for their projects. We are on a mission to help people care for their homes and loved ones, and our team in the Philippines plays a crucial role in supporting the professionals who make it happen.
We are looking for a dedicated Pro Success Specialist to act as a trusted advisor for our service professionals (pros). In this role, you'll provide exceptional support and guidance, ensuring that every pro has the tools and knowledge they need to build a successful business on Thumbtack.
What Youâll Do:
You will be the first point of contact for pros, addressing their questions, resolving issues, and providing strategic advice. Youâll analyze their account performance, identify areas for improvement, and offer data-driven suggestions to increase their visibility and bookings. Additionally, youâll collaborate with our product and marketing teams to communicate feedback and help shape the future of our platform.
This role is perfect for someone who loves problem-solving, has excellent communication skills, and is passionate about customer success. Youâll thrive in a fast-paced, ever-evolving environment and enjoy working both independently and as part of a collaborative team.
Why Thumbtack Philippines?
We offer a competitive compensation package, comprehensive training, and a clear path for career advancement. Youâll be part of a supportive culture that values diversity, inclusion, and innovation. We provide the tools and environment you need to succeed and grow.
If you are ready to make a tangible impact on the lives of professionals and the service industry in the Philippines, apply today!
Tanggung Jawab
- Serve as the primary point of contact for service professionals, delivering outstanding support via email, chat, and phone.
- Help pros optimize their profiles, pricing, and service offerings to attract more customers.
- Analyze account metrics and provide tailored recommendations to improve performance and growth.
- Troubleshoot and resolve issues related to the platform, billing, and account management.
- Proactively reach out to high-potential pros to guide them on best practices and feature adoption.
- Collaborate with internal teams to relay pro feedback and contribute to product improvements.
- Track and document interactions to maintain a high-quality support experience.
- Meet or exceed key performance indicators (KPIs) related to pro satisfaction and retention.
Kualifikasi
- At least 1-2 years of experience in customer support, account management, or a similar client-facing role.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a proactive mindset.
- Ability to analyze data and translate insights into actionable recommendations.
- Empathy and a genuine passion for helping others succeed.
- Comfortable working in a fast-paced, dynamic environment.
- Experience with CRM tools and support platforms is a plus.
- Bachelorâs degree in any field or equivalent practical experience.