Deskripsi Pekerjaan
CIMB Niaga Auto Finance is seeking a meticulous and detail-oriented Process Policy & Compliance Officer to join our team in Tangerang. In this critical role, you will be the backbone of our collection operations, ensuring that all recovery strategies, field activities, and internal processes strictly adhere to regulatory standards and company policies.
As part of a leading financial institution, we pride ourselves on maintaining the highest levels of integrity and operational excellence. The ideal candidate will be responsible for reviewing collection SOPs, monitoring compliance performance, and mitigating risks associated with debt recovery. You will play a pivotal role in maintaining our reputation while optimizing collection workflows to achieve seamless and compliant financial results.
Tanggung Jawab
- Develop, maintain, and update Standard Operating Procedures (SOP) related to collection activities.
- Conduct regular audits of collection processes to ensure compliance with OJK regulations and internal audit standards.
- Analyze collection performance data to identify policy gaps and process inefficiencies.
- Collaborate with the Legal and Risk departments to mitigate operational risks in the field and office collections.
- Provide regular reporting on compliance status, incident reports, and corrective actions to management.
- Coordinate training sessions for the collection team to ensure updated policies are understood and implemented.
- Manage the investigation of any compliance breaches or customer complaints related to collection conduct.
Kualifikasi
- Bachelor’s degree in Law, Finance, Accounting, or a related field.
- Minimum 2-3 years of experience in Compliance, Audit, or Collection Process management within the finance/banking industry.
- In-depth knowledge of OJK regulations regarding consumer protection and debt collection ethics.
- Strong analytical, critical thinking, and problem-solving abilities.
- Excellent communication skills with the ability to translate complex regulations into actionable business processes.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently and manage multiple tasks in a fast-paced environment.