Deskripsi Pekerjaan
Are you a data-driven problem solver with a passion for creating exceptional consumer experiences? hammerjack is seeking a talented Product Solutions Analyst (B2C) to join our innovative team. This is a fully remote position based out of Makati City, Metro Manila, offering you the ultimate flexibility to work from home while collaborating with industry leaders.
In this critical role, you will bridge the gap between technical development and business objectives. You will analyze customer behavior, market trends, and product performance to generate actionable insights that shape the future of our B2C products. You won't just analyze data—you'll define the solutions that drive user engagement, retention, and revenue growth.
At hammerjack, we believe in empowering our teams. As a Product Solutions Analyst, you will work cross-functionally with Product Managers, UI/UX Designers, Software Engineers, and Marketing Specialists. Your deep understanding of the B2C landscape will allow you to translate complex user needs into clear technical requirements and strategic roadmaps.
Your day-to-day will involve diving deep into analytics tools, managing product backlogs, and ensuring that every feature we build truly solves a real user problem. If you thrive in a fast-paced, results-oriented environment and have a knack for turning raw data into product gold, this is the role for you.
Why Join hammerjack?
- Fully remote work setup with a highly collaborative and supportive culture.
- Opportunity to impact millions of consumers across our B2C platforms.
- Competitive compensation package and significant career growth opportunities.
- Work with cutting-edge technology and modern tooling.
We are looking for someone who is not just a data analyst but a strategic partner who can see the bigger picture. You will be expected to challenge assumptions, propose innovative solutions, and champion the voice of the customer in every product discussion. Your work will directly influence the strategic direction of our product suite, making a tangible impact on the business and our users. If you are ready to take your analytics career to the next level, apply today and become the driving force behind our product innovation.
Tanggung Jawab
- Analyze complex B2C product datasets to identify trends, bottlenecks, and opportunities for optimization, using tools like SQL, Python, and Tableau.
- Act as the primary liaison between product managers, engineering teams, and customer support to define and document solution requirements.
- Develop and maintain comprehensive documentation including user stories, technical specifications, and process flows in an Agile environment.
- Conduct competitive analysis and market research to inform product strategy and feature prioritization.
- Design and execute A/B testing frameworks to validate hypotheses and improve user conversion rates and retention.
- Monitor key performance indicators (KPIs) and create interactive dashboards to track product health and success metrics.
- Facilitate cross-functional workshops to align stakeholders on product vision, technical feasibility, and release plans.
- Provide data-driven recommendations to senior leadership regarding product lifecycle improvements and new strategic initiatives.
Kualifikasi
- Bachelor's degree in Information Technology, Computer Science, Business Analytics, Data Science, or a related quantitative field.
- 3+ years of experience as a Product Analyst, Solutions Analyst, Business Analyst, or similar role, specifically in a B2C digital environment.
- Exceptional analytical and problem-solving skills, with high proficiency in SQL, advanced Excel, and data visualization tools (e.g., Tableau, Power BI, Looker).
- Strong understanding of the software development lifecycle (SDLC) and Agile/Scrum methodologies.
- Excellent verbal and written communication skills, with the proven ability to translate complex technical concepts to non-technical stakeholders.
- Proven experience in gathering business requirements and creating detailed user stories, acceptance criteria, and process maps.
- Ability to work independently, manage multiple priorities, and thrive in a fully remote, collaborative team setting.
- Experience with product analytics tools (e.g., Amplitude, Mixpanel, Google Analytics) and A/B testing platforms is highly preferred.