Deskripsi Pekerjaan
Are you a dynamic professional with a passion for product excellence and client success? PERSOL is currently seeking a highly motivated Product Specialist to join our team in Surabaya. In this hybrid role, you will act as the vital bridge between our cutting-edge product solutions and our valued clients, ensuring seamless adoption and high-level satisfaction.
As a Product Specialist, you will leverage your deep product knowledge to provide technical guidance, drive sales support, and facilitate effective training sessions. You will be instrumental in identifying customer pain points and providing actionable feedback to our development teams, directly influencing product evolution. If you thrive in a fast-paced environment and possess a consultative approach to problem-solving, we want to hear from you.
Tanggung Jawab
- Act as the primary point of contact for technical product inquiries and demonstrations.
- Conduct professional product presentations and training for clients to ensure optimal usage.
- Collaborate with the sales team to develop winning proposals and product strategies.
- Gather and analyze customer feedback to provide detailed reports on market needs.
- Monitor industry trends and competitor activity to maintain a competitive advantage.
- Manage the end-to-end product implementation process for new and existing clients.
- Maintain high levels of customer satisfaction through proactive relationship management.
Kualifikasi
- Bachelor’s degree in Business, Marketing, Engineering, or a related field.
- Minimum of 2-3 years of experience in a product specialist, technical sales, or customer success role.
- Strong interpersonal skills with the ability to build rapport with diverse stakeholders.
- Excellent communication skills in both Indonesian and English.
- Strong analytical mindset with proficiency in CRM software and presentation tools.
- Proven ability to work independently in a hybrid work environment.
- Strong problem-solving skills and a solution-oriented mindset.