Deskripsi Pekerjaan
Join Booth & Partners as a Product Specific Trainer and play a pivotal role in developing our team's expertise! We're seeking a dynamic professional to design and deliver engaging training programs that elevate employee skills, performance, and productivity. In this key position, you'll create immersive learning experiences that transform complex product knowledge into actionable insights for our call center and customer service teams. Your expertise will directly impact customer satisfaction through well-trained staff who confidently represent our offerings.
As a Product Specific Trainer, you'll collaborate with cross-functional teams to align training with business objectives, develop innovative learning materials, and continuously refine programs based on performance metrics. This is your opportunity to shape the future of our workforce while advancing your career in a supportive environment that values professional growth and innovation.
Tanggung Jawab
- Design and conduct engaging product training sessions for new hires and existing staff
- Develop comprehensive training materials including manuals, presentations, and assessments
- Collaborate with product and customer service teams to identify training needs
- Evaluate training effectiveness through feedback collection and performance metrics
- Stay updated on product developments to maintain training content relevance
- Provide coaching and support to employees during training implementation
- Organize and schedule training sessions across multiple departments
Kualifikasi
- Bachelor's degree in Education, Business, or related field
- Minimum 2 years experience in corporate training or facilitation
- Strong knowledge of adult learning principles and instructional design
- Excellent presentation and public speaking skills
- Proficiency in creating engaging training materials
- Experience in call center or customer service environments preferred
- Ability to analyze training needs and develop solutions
- Strong organizational and time-management skills