Deskripsi Pekerjaan
Join Goway Travel's dynamic product operations team as a Product Support Coordinator. You'll be the backbone of our product ecosystem, ensuring seamless integration of travel offerings across our global platform. This role requires meticulous attention to detail as you manage supplier contracts, maintain product data integrity, and coordinate cross-functional workflows. Your expertise will directly impact customer satisfaction by guaranteeing accurate product information and operational efficiency.
As a key liaison between Product Managers and suppliers, you'll drive contract negotiations, resolve data discrepancies, and implement quality control measures. You'll leverage your organizational skills to prioritize tasks across multiple projects while maintaining compliance with industry standards. This position offers growth opportunities in the thriving travel industry, where your contributions will shape unforgettable travel experiences for clients worldwide.
Tanggung Jawab
- Manage supplier contracts and compliance documentation
- Ensure accurate loading and maintenance of product data in Goway's system
- Coordinate with Product Managers to align product information with business requirements
- Monitor product data quality and resolve discrepancies promptly
- Collaborate with suppliers to gather and update product specifications
- Support product launches through data preparation and system testing
- Generate reports on product metrics and operational performance
- Assist in developing product support processes and best practices
Kualifikasi
- Bachelor's degree in Tourism, Business, or related field preferred
- 1-2 years experience in product support, data management, or coordination role
- Proficiency with CRM/ERP systems and data management tools
- Strong attention to detail with excellent data accuracy skills
- Exceptional communication and stakeholder management abilities
- Knowledge of travel industry products and distribution systems
- Organizational skills with ability to manage multiple priorities
- Problem-solving mindset with proactive approach to challenges