Deskripsi Pekerjaan
Are you passionate about electrical machinery and automation systems? Himalaya Everest Jaya is seeking a skilled Product Support Engineer to join our dynamic team in Jakarta Barat. In this role, you will play a critical part in ensuring the optimal performance of our electric motor products by conducting thorough condition assessments and providing expert technical diagnostics to our clients.
As a Product Support Engineer, you will bridge the gap between our technical products and end-users. You will be responsible for troubleshooting complex mechanical and electrical issues, providing on-site or remote support, and ensuring customer satisfaction. We are looking for a detail-oriented professional who thrives in a technical environment and enjoys solving real-world engineering challenges.
Tanggung Jawab
- Conduct comprehensive condition assessments and diagnostics on various electric motor models.
- Troubleshoot electrical and mechanical faults to minimize downtime for clients.
- Provide technical assistance and guidance to customers regarding product usage and maintenance.
- Perform on-site visits and field inspections when necessary.
- Document technical findings, case studies, and service reports accurately.
- Collaborate with the engineering team to provide feedback on product improvements based on support experience.
- Ensure all safety protocols and standards are followed during diagnostics and repairs.
Kualifikasi
- Diploma or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or related technical field.
- Proven experience in product support, technical service, or a related role within the automation or motor industry.
- Strong understanding of electric motor principles, electrical schematics, and mechanical systems.
- Excellent problem-solving skills with the ability to diagnose complex issues quickly.
- Effective communication skills, both verbal and written, to explain technical concepts to non-technical clients.
- Willingness to travel to client sites as required.
- Valid Indonesian driving license is an advantage.