Deskripsi Pekerjaan
Join Global Digital Niaga as a Product Support Senior Staff and become an integral part of our dynamic B2B business unit. In this pivotal role, you will be responsible for managing sales and services targeted at other businesses rather than individual consumers. You'll serve as the primary point of contact for our business clients, ensuring their needs are met and their expectations exceeded.
As a Product Support Senior Staff, you'll leverage your expertise to provide exceptional service, troubleshoot complex issues, and develop innovative solutions to enhance our clients' experience. Your role is crucial in building long-term relationships with our business clients, driving customer satisfaction, and contributing to the overall growth of our organization.
We are looking for a dedicated professional with a passion for excellence and a commitment to delivering outstanding service. If you thrive in a fast-paced environment and have a knack for problem-solving, this is the perfect opportunity to advance your career while making a significant impact on our business operations.
Tanggung Jawab
- Manage and maintain relationships with B2B clients, ensuring their needs are met and expectations exceeded
- Provide expert support and troubleshooting for product-related inquiries and issues
- Develop and implement strategies to enhance customer satisfaction and retention
- Collaborate with cross-functional teams to improve product offerings and support services
- Analyze customer feedback and market trends to identify opportunities for service improvements
- Train and mentor junior support staff to ensure high-quality service delivery
- Prepare regular reports on customer satisfaction, service metrics, and areas for improvement
Kualifikasi
- Bachelor's degree in Business Administration, Marketing, or related field
- Minimum of 5 years of experience in B2B customer support or service management
- Proven track record of building and maintaining strong client relationships
- Excellent communication and interpersonal skills with ability to interact effectively with diverse stakeholders
- Strong problem-solving abilities with attention to detail
- Familiarity with CRM systems and customer support software
- Experience in a fast-paced, results-oriented environment
- Ability to work independently and as part of a team