Deskripsi Pekerjaan
Are you a tech-savvy professional looking to kickstart your career with a prestigious multinational corporation (MNC)? Adecco is currently seeking a highly motivated Product Support Specialist to join our client's dynamic team in the Central Region. This is a fantastic opportunity to work within a cutting-edge hardware environment, gain exposure to global industry standards, and enhance your technical troubleshooting expertise.
In this role, you will act as the primary point of contact for product-related inquiries, ensuring seamless operations and exceptional service delivery. We are looking for individuals who are not only technically proficient but also possess a strong customer-centric mindset. If you enjoy solving complex problems in a fast-paced environment and are ready to take the next step in your ICT career, we want to hear from you.
Tanggung Jawab
- Provide first-level technical support for hardware products and integrated systems.
- Troubleshoot, diagnose, and resolve technical issues reported by end-users or internal teams.
- Document support interactions accurately within the ticketing system to maintain high-quality knowledge bases.
- Collaborate with cross-functional teams, including engineering and operations, to escalate complex product bugs.
- Assist in the deployment and configuration of hardware components for various client requirements.
- Monitor system performance and provide regular reports to management regarding recurring technical trends.
- Adhere to established Service Level Agreements (SLAs) while maintaining high customer satisfaction ratings.
Kualifikasi
- Diploma or Degree in Information Technology, Computer Science, or a related engineering field.
- Minimum 1-2 years of experience in product support, helpdesk, or hardware technical roles.
- Strong understanding of hardware components and peripheral connectivity.
- Proficiency in diagnostic tools and common operating systems (Windows/macOS/Linux).
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Strong analytical and problem-solving skills with a keen attention to detail.
- Ability to work independently as well as collaboratively in a team-oriented MNC environment.
- Comfortable working in a contract/temporary engagement setting.