Deskripsi Pekerjaan
Are you a proactive problem-solver with a passion for ensuring seamless system operations? UST Global, a leading digital transformation solutions company with a global footprint across 30+ countries and over 30,000 employees, is looking for a dedicated Production Support Analyst to join our dynamic team in Taguig City, Metro Manila.
At UST Global, we don’t just build technology; we build for boundless impact, touching billions of lives in the process. As a Production Support Analyst, you will play a critical role in maintaining the stability, integrity, and performance of our vital production systems and applications. This position is central to our IT operations, acting as the first line of defense against potential disruptions and ensuring that our technological infrastructure consistently meets the demands of our global clientele.
You will be at the forefront of identifying, diagnosing, and resolving technical issues, implementing effective solutions, and performing root cause analyses to prevent recurrence. This role offers the chance to work with cutting-edge technologies and collaborate closely with development, quality assurance, and infrastructure teams. We are seeking an individual who thrives in a fast-paced environment, possesses strong analytical skills, and is committed to delivering exceptional service and support.
This is an exceptional opportunity to advance your career within a supportive and innovative environment. You will gain exposure to diverse projects, enhance your technical expertise, and contribute directly to our global success. If you are ready to make a significant impact and grow with a company committed to driving positive change through technology, we encourage you to apply and become a vital part of our mission to innovate and excel!
Tanggung Jawab
- Monitor production systems and applications to ensure optimal performance, availability, and stability.
- Diagnose, troubleshoot, and resolve incidents and problems in a timely and efficient manner, adhering to established SLAs.
- Perform root cause analysis (RCA) for critical issues and implement preventive measures to minimize future occurrences.
- Collaborate with development, infrastructure, and QA teams to escalate and resolve complex technical issues.
- Execute production deployments, system restarts, and scheduled maintenance activities.
- Document incident resolutions, workarounds, and operational procedures to maintain knowledge base accuracy.
- Provide clear and timely communication to stakeholders regarding incident status and resolution progress.
- Participate in an on-call rotation schedule to provide 24/7 support for critical production systems as needed.
Kualifikasi
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 2-4 years of experience in a Production Support, Application Support, or IT Operations role.
- Proficient in troubleshooting and diagnosing issues in complex enterprise applications and systems.
- Solid understanding of SQL and experience with relational databases (e.g., Oracle, SQL Server, PostgreSQL).
- Familiarity with scripting languages (e.g., Python, Shell, PowerShell) for automation and data analysis.
- Experience with IT Service Management (ITSM) tools like JIRA, ServiceNow, or similar for incident and problem management.
- Strong analytical, problem-solving, and decision-making skills with keen attention to detail.
- Excellent verbal and written communication skills, with the ability to articulate technical concepts clearly to diverse audiences.