Deskripsi Pekerjaan
Are you a detail-oriented technical professional looking to drive stability and efficiency in a fast-paced IT environment? Seven Seven Global Services, Inc. is seeking a dedicated Production Support Analyst to join our team in Ortigas, Metro Manila. In this critical role, you will serve as the bridge between our technical infrastructure and business operations, ensuring our production systems run smoothly 24/7.
As a Production Support Analyst, you will be responsible for monitoring system health, diagnosing complex technical issues, and implementing robust solutions to minimize downtime. We are looking for a proactive problem-solver who excels at root cause analysis and documentation. If you have a passion for maintaining high service levels and a knack for troubleshooting under pressure, this is the perfect opportunity to advance your career in a global services environment.
Tanggung Jawab
- Provide Level 2 (L2) technical support and troubleshooting for production applications and systems.
- Monitor system performance metrics and health indicators to ensure 99.9% uptime availability.
- Perform incident management, including logging, categorizing, and resolving technical issues efficiently.
- Conduct in-depth root cause analysis (RCA) to identify the source of recurring incidents.
- Collaborate with development teams to escalate bugs and facilitate timely patches and fixes.
- Maintain comprehensive documentation for troubleshooting procedures, runbooks, and incident reports.
- Participate in on-call rotations and after-hours support to guarantee business continuity.
Kualifikasi
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2-3 years of experience in Production Support, L2 Helpdesk, or Systems Administration.
- Strong understanding of ITIL framework and incident management best practices.
- Proficiency in SQL and experience with database monitoring tools (e.g., DB2, Oracle, MySQL).
- Familiarity with scripting languages such as Bash, PowerShell, or Python.
- Excellent analytical skills with a keen eye for detail and a solution-oriented mindset.
- Strong verbal and written communication skills to coordinate with diverse stakeholders.