Deskripsi Pekerjaan
Are you a hospitality professional with a passion for delivering world-class service? Bali Homes Manajemen, a premier property management leader in Kuta Selatan, is looking for a dedicated and meticulous Butler Staff to join our elite guest services team.
In this role, you will act as the primary point of contact for our discerning guests, ensuring their stay in Bali is seamless, luxurious, and memorable. We are looking for an individual who anticipates needs before they are expressed and maintains the highest standards of discretion, professionalism, and elegance. If you thrive in a fast-paced environment and possess a keen eye for detail, we invite you to elevate your career with us.
Tanggung Jawab
- Provide personalized, proactive, and anticipatory service to all guests throughout their stay.
- Manage check-in and check-out procedures with a focus on seamless guest experiences.
- Coordinate with housekeeping and maintenance teams to ensure villas meet five-star standards of cleanliness and functionality.
- Assist guests with concierge requests, including dining reservations, tour bookings, and transportation arrangements.
- Maintain high levels of privacy and discretion while handling guest belongings and personal information.
- Address guest concerns promptly and effectively, ensuring immediate resolution.
- Assist with in-villa food and beverage service, including table setup and light meal preparation assistance.
Kualifikasi
- Minimum of 2 years of experience in a butler, guest relations, or senior housekeeping role within the luxury hospitality sector.
- Strong proficiency in English (spoken and written); knowledge of additional languages is a significant advantage.
- Excellent communication and interpersonal skills with a polished, professional demeanor.
- In-depth knowledge of Bali’s tourism landscape and local attractions.
- Ability to work flexible hours, including weekends, holidays, and rotating shifts.
- Exceptional organizational skills and the ability to multitask under pressure.
- A positive, service-oriented mindset with an unwavering attention to detail.