Deskripsi Pekerjaan
Are you a warm, professional, and detail-oriented individual looking to start or advance your career in Bali's thriving hospitality sector? Butler Management is seeking a dedicated Front Office Receptionist to join our team in Kuta Utara. In this pivotal role, you will be the face of our property, serving as the first point of contact for our valued guests and ensuring every stay begins with a seamless, welcoming experience.
We pride ourselves on excellence and providing top-tier service. The ideal candidate possesses excellent communication skills, a polished demeanor, and a genuine passion for hospitality. You will manage daily front-desk operations, handle inquiries with grace, and contribute to the overall atmosphere of comfort and efficiency that defines our brand.
Tanggung Jawab
- Warmly greet and register guests, ensuring a smooth check-in and check-out process.
- Manage incoming calls, emails, and walk-in inquiries with professionalism and courtesy.
- Maintain accurate records of guest information and room availability in the booking system.
- Coordinate with housekeeping and maintenance teams to ensure rooms are ready and up to standards.
- Handle guest concerns or requests promptly and effectively to ensure maximum satisfaction.
- Process payments and provide clear information regarding property services and local attractions.
- Assist with administrative tasks to support efficient front office operations.
Kualifikasi
- Minimum 1 year of experience in a customer-facing or reception role, preferably within the hospitality industry.
- Proficient in both written and spoken English and Indonesian.
- Strong computer literacy, including experience with Property Management Systems (PMS) or basic reservation software.
- Exceptional interpersonal and communication skills with a focus on guest service.
- Ability to remain calm and professional while multitasking in a fast-paced environment.
- A proactive attitude with a high standard of personal presentation.
- Flexible availability, including the ability to work shifts, weekends, or holidays as required.