Deskripsi Pekerjaan
Are you a hospitality professional with a passion for excellence? We are seeking a dedicated and polished Receptionist to join our premium Airport Lounge team in Jakarta Timur. In this role, you will be the first point of contact for international and domestic travelers, setting the tone for their journey with exceptional service and a welcoming demeanor.
As the face of our lounge, you will manage guest arrivals, handle inquiries, and ensure that our facility maintains the highest standards of luxury and comfort. This is a unique opportunity to work in a fast-paced, prestigious environment where your ability to provide personalized guest service will truly make a difference in the travel experience of our visitors.
We are looking for a candidate who thrives in a team-oriented culture, possesses excellent communication skills, and maintains composure under pressure. If you are detail-oriented, professional, and ready to elevate your career in the aviation and hospitality industry, we invite you to apply today.
Tanggung Jawab
- Warmly greet all lounge guests upon arrival, ensuring a smooth and efficient check-in process.
- Manage lounge access verification, including boarding passes, membership programs, and eligibility requirements.
- Provide comprehensive assistance to guests regarding lounge amenities, flight information, and airport guidance.
- Maintain a pristine and organized reception area that reflects the premium standards of the lounge.
- Handle guest inquiries, feedback, and complaints with tact, professionalism, and prompt resolution.
- Coordinate with internal lounge staff and catering teams to ensure seamless service delivery.
- Maintain accurate logs and reports regarding guest traffic and lounge occupancy.
Kualifikasi
- Minimum High School diploma or equivalent; Diploma in Hospitality or Tourism is preferred.
- Previous experience in a reception, front-office, or customer service role, preferably in a luxury hotel or airline environment.
- Professional appearance and a friendly, service-oriented attitude.
- Proficiency in English and Bahasa Indonesia (additional languages are a significant plus).
- Strong interpersonal skills with the ability to engage comfortably with diverse international travelers.
- Ability to work flexible shifts, including weekends, holidays, and early morning/late night hours.
- Strong computer literacy and proficiency in basic office administrative software.