Deskripsi Pekerjaan
Join RingCentral as a Professional Services Contact Center Engineer and drive innovation in cloud communications. You'll architect, implement, and optimize cutting-edge contact center solutions for enterprise clients across Asia-Pacific. Collaborate with cross-functional teams to deliver seamless integrations, troubleshoot complex technical challenges, and ensure exceptional client experiences. This role requires deep expertise in VoIP, CCaaS platforms, and SIP protocols to transform traditional telephony into modern digital experiences. You'll serve as a trusted advisor, guiding clients through deployment lifecycles while maintaining RingCentral's reputation for technical excellence.
Position yourself at the forefront of cloud communications as you design scalable solutions, resolve critical system issues, and contribute to RingCentral's industry-leading portfolio. Your work will directly impact millions of users worldwide while advancing your career in a dynamic, innovative environment.
Tanggung Jawab
- Design, implement, and deploy RingCentral contact center solutions for enterprise clients
- Perform system integration testing and validation across VoIP, IVR, and ACD components
- Provide Tier 3 technical support for complex contact center deployments
- Develop and maintain technical documentation, runbooks, and troubleshooting guides
- Collaborate with sales teams to translate client requirements into technical specifications
- Conduct client training sessions on contact center platform functionalities
- Monitor system performance and proactively optimize resource utilization
- Stay current with emerging contact center technologies and industry standards
Kualifikasi
- Bachelor's degree in Computer Science, IT, or related technical field
- 3+ years of experience in contact center engineering or VoIP implementation
- Expertise in SIP protocols, IVR systems, and ACD configurations
- Strong knowledge of cloud communications platforms (RingCentral, Genesys, Five9)
- Certification in networking (CCNA/CCNP) or contact center technologies preferred
- Experience with scripting languages (Python, PowerShell) for automation
- Excellent problem-solving skills with ability to troubleshoot complex systems
- Fluent English communication skills with ability to present technical concepts