Deskripsi Pekerjaan
Are you a passionate communicator dedicated to fostering educational success? We are seeking a proactive and empathetic Progress Advisor to join our team in Jakarta. In this pivotal role, you will act as the primary bridge between our institution and the parents of our students, ensuring a seamless flow of information and support.
The ideal candidate is a natural relationship builder who excels at turning complex academic progress into clear, actionable, and encouraging updates. You will play a crucial role in student retention by providing proactive care, addressing concerns with patience, and maintaining the trust of our educational community. If you are organized, articulate, and committed to student development, we invite you to help us elevate the parent-school partnership.
Tanggung Jawab
- Serve as the dedicated point of contact for parents, providing regular, high-quality updates on student progress.
- Proactively identify and address potential learning or adjustment challenges before they escalate.
- Conduct professional meetings or calls with parents to discuss academic performance and developmental milestones.
- Maintain detailed and accurate logs of all communications and student progress reports.
- Collaborate with academic staff to gather essential feedback and translate it into clear insights for families.
- Manage parental expectations through consistent, transparent, and empathetic communication.
- Support the organization's mission by fostering a positive and welcoming school-home environment.
Kualifikasi
- Bachelor’s degree in Education, Psychology, Communications, or a related field.
- Minimum 2 years of experience in customer success, educational consulting, or student relations.
- Exceptional verbal and written communication skills in both Indonesian and English.
- Strong emotional intelligence with the ability to handle sensitive situations with discretion.
- Proven ability to manage multiple priorities in a fast-paced, student-focused environment.
- Proficiency in CRM software and Microsoft Office Suite.
- A proactive mindset with a genuine desire to support student success and parental satisfaction.