Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for operational excellence? MY Fimedia Network Technology is seeking a highly motivated Project Management Specialist to join our team in Jakarta. In this pivotal role, you will be the driving force behind the workflow optimization and operational efficiency of the Customer Service Department for SKINTIFIC, one of the fastest-growing beauty and skincare brands in the market.
As our Project Management Specialist, you will bridge the gap between strategy and execution. You will analyze existing support processes, identify bottlenecks, and implement scalable solutions that enhance customer satisfaction and team productivity. If you thrive in a fast-paced environment and have a knack for cross-functional collaboration, we want to hear from you.
Tanggung Jawab
- Analyze existing customer service workflows and identify key areas for process improvement and operational efficiency.
- Lead and manage end-to-end projects related to service quality, automation, and CX tool integration.
- Collaborate with department heads to establish standardized operating procedures (SOPs) that ensure consistent service delivery.
- Monitor key performance indicators (KPIs) and generate detailed reports on project progress and departmental performance.
- Facilitate cross-departmental communication to ensure seamless support for SKINTIFIC's scaling operations.
- Coordinate training sessions for staff regarding new processes, software updates, or service standards.
- Manage project timelines, resource allocation, and risk mitigation strategies to ensure project completion within deadlines.
Kualifikasi
- Bachelor’s degree in Business Administration, Management, Industrial Engineering, or a related field.
- Minimum 2-3 years of proven experience in project management, operations, or process improvement.
- Deep understanding of Customer Service operations and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
- Strong analytical mindset with proficiency in data visualization tools (Excel/Google Sheets, Tableau, or Power BI).
- Excellent communication skills in English and Indonesian, with the ability to bridge technical and non-technical stakeholders.
- Demonstrated experience in implementing process improvements that led to measurable outcomes.
- Ability to thrive in a fast-paced, high-growth environment, specifically within the e-commerce or beauty/retail sector.